Support Keypoints

Progressive offers experienced and dedicated support services.

  • Dedicated Helpdesk Support
    9am - 5pm Monday to Friday, helpdesk support is available.
  • Secure Remote Access without the hassle
    When an issue can't be solved via phone, we have our own remote access solutions that make it easy to give us access to your problem.
  • 1300 Number Australia Wide
    Call costs are capped at 25c for our customers, Australia wide.
  • Flexible Support Contract Options Members who subscribe annually receive free phone support and email support, otherwise you can pay per case. Please read our Helpdesk Support Definition
  • Experienced Certified Support Staff.
    All staff are certified and accredited in our support applications.

Systems Support overview

At Progressive we pride ourselves on our support levels. Thats why we have dedicated support consultants independant of our implementation teams.

That means you can always get assistance when you need it.Phone, Email, Remote Access and Onsite Support are available to our clients. We are a certified partners for Sybiz Software, Sage Pastel, MYOB Enterprise and Alchemex.

Phone Support Call 1300 720 767.

You can call our Nation Wide support number during business hours for assistance.

 

Progressive Remote Support Application download.

Click Here to download Progressive's remote access support application.

If you would like to discuss your business system support requirements with Progressive you can phone 1300 720 767 or email sales@pbt.net.au. A representative will contact you shortly.